Unscheduled Outage - Napier DC - 13/08 12.30P (In Progress)
Unscheduled Outage - Napier DC - 13/08 12.30PM
Incident Resolved
- It appears that all systems are now operational again. We will continue to monitor for the next few hours
Future Tasks
- All power connections will be reviewed and faulty PDU replaced
Update
- Our engineer has identified the issue and is making the necessary repairs
Estimated Time of Repair
- TBC
Next Update
- 30m
Update
- Our engineer is heading back onsite
Estimated Time of Repair
- TBC
Next Update
- 4pm
Update
- It appears this incident is not over, we are seeing some new service outages
- Our team is urgently investigating
Estimated Time of Repair
- Unknown
Next Update
- 3.30PM or sooner
Incident Resolved
- All services have been restored.
- The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.
Future Tasks
- Replace power unit during a future outage window
Update
- Affected services are coming back up. We are still identifying the issue.
- We will update when all services are confirmed up again.
Estimated Time of Repair
- Approx. 15 minutes
Next Update
- 2.15PM
Update
- Our engineer is onsite now
Estimated Time of Repair
- Approx. 30 minutes or less
Next Update
- 2PM
Update
- We have confirmed the outage appears to be something physical at our site location
- Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue
Estimated Time of Repair
- Expected 60 minutes, or less.
Next Update
- 1.30PM
Summary
- We are seeing some services located in Napier are not contactable
- We are urgently investigating the issue to see what is happening
Date \ Time
- Approx 12.30PM today
Service Impact
- Web, Email, DNS and Virtual Server hosting, Veeam Online Backups
Customer Impact
- Customers may be unable to access these services
Workaround
- No workaround is possible
Estimated Time of Repair
- Unknown at this stage
Next Update
- 1.15PM
6 Affected Services:
- DNS / DNS Services
- Email Services / Ezymail / Zimbra
- Hosting Services / Virtual Private Servers
- Hosting Services / Web Hosting
- Hosting Services / Online Backup
- ISP Network / Connectivity - Data Centre
Effects - This issue does not effect your relevant products/services
Affecting System - Unscheduled Outage
Priority - Critical
Date - 13/08/2021 12:01
Last Updated - 13/08/2021 19:38
