Unscheduled Outage - Napier DC - 13/08 12.30P (In Progress)

Unscheduled Outage - Napier DC - 13/08 12.30PM

ResolvedAbout 3 hours ago

Incident Resolved

  • It appears that all systems are now operational again. We will continue to monitor for the next few hours

Future Tasks

  • All power connections will be reviewed and faulty PDU replaced
UpdatedAbout 4 hours ago

Update

  • Our engineer has identified the issue and is making the necessary repairs

Estimated Time of Repair

  • TBC

Next Update

  • 30m
UpdatedAbout 4 hours ago

Update

  • Our engineer is heading back onsite

Estimated Time of Repair

  • TBC

    Next Update

  • 4pm
UpdatedAbout 5 hours ago

Update

  • It appears this incident is not over, we are seeing some new service outages
  • Our team is urgently investigating

Estimated Time of Repair

  • Unknown

Next Update

  • 3.30PM or sooner
ResolvedAbout 5 hours ago

Incident Resolved

  • All services have been restored.
  • The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.

Future Tasks

  • Replace power unit during a future outage window
UpdatedAbout 6 hours ago

Update

  • Affected services are coming back up. We are still identifying the issue.
  • We will update when all services are confirmed up again.

Estimated Time of Repair

  • Approx. 15 minutes

Next Update

  • 2.15PM
UpdatedAbout 6 hours ago

Update

  • Our engineer is onsite now

Estimated Time of Repair

  • Approx. 30 minutes or less

Next Update

  • 2PM
UpdatedAbout 7 hours ago

Update

  • We have confirmed the outage appears to be something physical at our site location
  • Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue

Estimated Time of Repair

  • Expected 60 minutes, or less.

Next Update

  • 1.30PM
AssessedAbout 7 hours ago

Summary

  • We are seeing some services located in Napier are not contactable
  • We are urgently investigating the issue to see what is happening

Date \ Time

  • Approx 12.30PM today

Service Impact

  • Web, Email, DNS and Virtual Server hosting, Veeam Online Backups

Customer Impact

  • Customers may be unable to access these services

Workaround

  • No workaround is possible

Estimated Time of Repair

  • Unknown at this stage

Next Update

  • 1.15PM
6 Affected Services:

Effects - This issue does not effect your relevant products/services
Affecting System - Unscheduled Outage
Priority - Critical
Date - 13/08/2021 12:01
Last Updated - 13/08/2021 19:38

 

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