I cannot send emails, but can receive.

It's possible that your ISP, who supplies your internet connection, may be blocking port 25 (SMTP) which stops you from using any service other than their own to send email. This is becoming common with ISP's in an attempt to reduce spam.

To solve the problem you can try changing your email program to use port 26 for SMTP instead of port 25. We provide port 26 as an alternate SMTP port specifically to solve the problem of ISP's blocking port 25.

How do I change my port from 25 to 2525

In outlook to change from port 25 to 26 follow this procedure:

'Tools' -> 'Accounts' -> Select your Account -> 'Properties' -> 'Advanced'.

Now change the "Outgoing Mail (SMTP)" setting from '25' to '2525' and save that email account.

You should now be able to send email correctly. If you still have a problem then this may not be a port setting issue and you should open a support ticket from: support@bignoise.co.nz

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